Privacy Policy

At Carrington Holiday Homes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Payment information (processed securely through our payment providers)
• Booking details and preferences
• Communication records when you contact us
• Any other information you voluntarily provide

We also automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you about your reservation
• Send booking confirmations and important updates
• Tailor your experience and enhance our services
• Keep you informed about our holiday homes and promotions (with your consent)
• Improve our website and services
• Comply with legal obligations

Data Security

We employ industry-standard security measures to safeguard your personal information. This includes encryption, secure servers, and restricted access to personal data. Only authorized personnel who need the information to perform their duties have access to your data.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may share information with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. This includes:

• Payment processors for secure transactions
• Property management services
• Customer support providers
• Analytics services to improve our website

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access your personal information we hold
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Opt-out of marketing communications at any time
• Withdraw consent where we rely on consent for processing
• Lodge a complaint with a supervisory authority

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for legal and accounting purposes.

Marketing Communications

With your consent, we may send you promotional emails about our properties and special offers. You can opt-out of these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: